Updated 5/22/2020:

Due to the recent outbreak of COVID-19, the Mack Eye Center is taking enhanced safety precautions to keep patients and staff safe and healthy.

The Mack Eye Center has implemented these new office protocols

1. We will keep the
waiting room as empty as possible.

2. All patients should be
wearing a mask and keeping at least 6 feet apart to maintain a social distance.

3. If coming in for a
routine eye exam we encourage you to come alone.

Family members who are coming in with a patient will also be screened prior to coming into the office. They will be asked to wait in the car unless they are absolutely needed to accompany or translate.

5. When arriving to the office, call us from your car and our staff will let you know when we are ready to take you into the office. If you do not have a cell phone, you may check in at our front desk; we may ask you to wait inside your car and call you in when it is time for your appointment.

6. If you feel you have an
eye infection, you will be asked to stay in your car. Dr. Mack will come out and examine you, doing so will decrease cause for illness to patients or staff.

7. If you are
shopping for glasses, you must give any unchosen frames to our staff for sterilzation.

We will be sanitizing and keeping all offices disinfected throughout the day and after each patient. Dr. Mack and all staff have the appropriate Personal Protective Equipment to ensure safety for the patients and staff. We are enforcing all patients and visitors to the Mack Eye Center to wear a mask upon entry and for the during of the visit.

Patients who are scheduled for an appointment will be pre-screened for any illness or possible exposure. When patients call to schedule their exam, we will ask a series of questions to ensure no signs of illness. If you have been in contact with anyone who has been tested positive for COVID-19 in the last 2-14 days, you will be asked to reschedule an appointment for a later date. Most COVID-19 patients present with respiratory illness, such as fever, cough, shortness of breath. When calling the office you will be asked if you have any of the above symptoms, and if so, you will be asked to reschedule. In that scenario, we will also recommend you call your primary care physician or go to a local testing site.

We strongly promote all patients to complete their forms online before coming to the office. This will have people in the waiting room for less time. If a patient is not able to complete our online Intake forms, one of our front desk staff will be able to mail you forms to complete.

Insurance cards and photo IDs can also be sent to our office e-mail to limit cross contamination, or texted to 848-863-9970. We will also be asking for all updated insurances over the phone to minimize the check-in time.

We kindly ask our patients to take these new protocols seriously so we can continue treating those in need while staying safe and healthy.